Effective Date: June 08, 2026

Refund Policy

1. General Policy

FreeStoryWeb is primarily an online fiction reading website. At the time this policy takes effect, most website content is provided for browsing and reading access rather than the sale of physical goods.

If FreeStoryWeb offers paid memberships, digital access, premium reading features, donations, advertising placements, or other paid services in the future, this Refund Policy will apply unless a separate written agreement states otherwise.

2. Digital Content and Access Services

Digital content and online access services are generally delivered immediately or shortly after purchase. Because digital access cannot be physically returned, payments for completed digital access may be non-refundable except where required by law or where we determine that a refund is appropriate.

3. Refund Eligibility

You may be eligible for a refund if:

• You were charged in error;
• You made a duplicate payment for the same service;
• The paid service was not delivered due to a technical issue caused by our website;
• Applicable consumer law requires a refund.

4. Non-Refundable Situations

Refunds may be denied where:

• The service or digital access has already been used or substantially delivered;
• The request is based on personal preference after access was granted;
• The payment relates to a donation or voluntary support contribution clearly marked as non-refundable;
• The account or user activity violates our Terms of Service;
• The request is fraudulent, abusive, or unsupported by evidence.

5. How to Request a Refund

To request a refund, contact us at freestoryweb@163.com with the following information:

• Your name or contact email used for the payment;
• Payment date and amount;
• Order ID, transaction ID, or receipt if available;
• A clear explanation of the refund request.

6. Review Timeline

We will review refund requests within a reasonable period after receiving sufficient information. Approved refunds will be processed to the original payment method where technically possible.

7. Payment Processor Rules

Refund timing may depend on banks, card networks, or third-party payment processors. We are not responsible for delays caused by external payment providers.

8. Contact

For refund-related questions, contact:

Administrator: David
Email: freestoryweb@163.com
Website: freestoryweb.com